Overview
At Tierra Mía, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return or exchange within 30 days of delivery, subject to the conditions described below.
To be eligible for a return, the item must be unused, unworn, and in its original condition, with all original tags and packaging when applicable.
To start a return or exchange, please contact us at support@tierramiabrands.com with your order number and the reason for your request. Please do not send items back without contacting us first.
NON-RETURNABLE ITEMS
Certain items cannot be returned or exchanged, including:
- Personalized or custom-made products.
- Gift cards.
- Items marked as final sale.
- Items that have been used, worn, washed, altered, or damaged after delivery.
- Items returned without their original tags or packaging when applicable.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at support@tierramiabrands.com.
Please include your order number and clear photographs of the item and packaging. We will review the issue and help determine the appropriate solution.
EXCHANGES
If you would like a different size or color, contact us at support@tierramiabrands.com within 30 days of delivery.
Exchanges are subject to product availability and the item meeting our return conditions. If the requested replacement is unavailable, we will let you know what alternatives are available.
RETURN SHIPPING
Customers are responsible for return shipping costs for standard returns and exchanges unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return results from an error by Tierra Mía.
We recommend using a trackable shipping service when returning an item. Tierra Mía is not responsible for return packages lost or damaged in transit.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.
SALE ITEMS
Sale or promotional items may be eligible for return unless they are clearly identified as Final Sale at the time of purchase.
Items marked Final Sale cannot be returned or exchanged.
GIFTS
If you received a Tierra Mía product as a gift and would like to request a return or exchange, please contact us with any available order information. We will review the purchase and let you know what options are available.
Refunds, when applicable, are generally issued to the original payment method.
NEED HELP?
For questions about returns, exchanges, damaged items, or refunds, contact us at:
Tierra Mía
Orlando, Florida, United States