SHIPPING WITHIN THE UNITED STATES
Tierra Mía currently ships to addresses within the United States. At this time, we do not offer international shipping.
Available shipping options and applicable charges will be displayed during checkout.
SHIPPING RATES
Our current standard shipping rates are:
Standard Shipping — $6.95
Free Standard Shipping — Orders of $75 or more
The $75 minimum for free shipping is based on the qualifying order amount at checkout. Promotional discounts or other adjustments may affect whether an order qualifies for free shipping.
ORDER PROCESSING
Orders are prepared for shipment after they have been successfully placed and payment has been confirmed.
Processing times may vary depending on the products included in your order, order volume, weekends, holidays, or other circumstances.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
DELIVERY TIMES
Delivery times vary depending on the destination, shipping carrier, and service used.
Any estimated delivery timeframe provided during checkout or by a shipping carrier is an estimate and is not guaranteed. Delays caused by carriers, weather, holidays, or other circumstances outside Tierra Mía’s reasonable control may occasionally occur.
ORDER TRACKING
When tracking information is available, it will be included in your shipping confirmation email.
Please allow some time after receiving your tracking number for the carrier’s tracking system to update.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at support@tierramiabrands.com. We will do our best to make the requested change before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.
LOST, DELAYED OR UNDELIVERABLE PACKAGES
If your tracking information indicates an unusual delay or you believe your package may be lost, please contact us at support@tierramiabrands.com and we will help review the shipment information available to us.
Tierra Mía is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control. We will, however, assist customers when reasonably possible in addressing shipping-related issues.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at support@tierramiabrands.com with your order number and clear photographs of the item and packaging.
We will review the issue and help determine the appropriate solution.
For additional information about returns, exchanges and refunds, please review our Refund and Returns Policy.
CONTACT US
For questions regarding shipping or an existing order, contact:
Tierra Mía
Orlando, Florida, United States
Last updated: September 4, 2026