Who we are
Tierra Mía is an online retail brand based in the United States. Our website address is: https://tierramiabrands.com. For questions regarding this Privacy Policy or your personal information, you may contact us at support@tierramiabrands.com.
INFORMATION WE COLLECT
When you visit or make a purchase from Tierra Mía, we may collect information you provide directly to us, including your name, billing and shipping addresses, email address, phone number, account information, order details, and communications with us.
We may also collect certain technical information automatically when you use our website, such as your IP address, browser and device information, and information about how you interact with our website.
We collect this information to operate our website, process and fulfill orders, provide customer service, maintain security, improve our services, and comply with applicable legal obligations.
ORDERS AND CHECKOUT
When you place an order, we collect information necessary to process and fulfill your purchase, including your contact information, billing and shipping addresses, products purchased, order value, and shipping preferences.
We use this information to process your order, arrange shipping, communicate with you about your purchase, provide customer service, manage returns or refunds when applicable, prevent fraud, and maintain appropriate business and transaction records.
PAYMENTS
When you make a purchase, payment information is processed by the payment service provider available through our checkout. Tierra Mía does not directly store complete credit or debit card numbers on our website.
Payment providers may collect and process information necessary to authorize and complete your transaction, prevent fraud, and comply with legal and regulatory requirements. Their handling of your information is also subject to their respective privacy policies.
SHIPPING AND FULFILLMENT
To fulfill and deliver your order, we may share necessary information with shipping carriers and fulfillment service providers, including your name, shipping address, contact information, and relevant order details.
This information is used only as necessary to prepare, ship, track, and deliver your order and to address shipping-related issues.
CONTACT FORMS AND COMMUNICATIONS
When you contact Tierra Mía through our website, email, or other communication channels, we may collect your name, email address, phone number, order information, and any other information you choose to provide.
We use this information to respond to your questions, provide customer service, assist with orders, and maintain appropriate records of our communications.
Cookies
We use cookies and similar technologies to help our website function properly and improve your shopping experience. Cookies may be used to remember items in your cart, maintain your session, save certain preferences, support account functionality, and help us understand how our website is used.
Some cookies are necessary for essential website and e-commerce functions, while others may be used for analytics or other optional features when applicable. You can control cookies through your browser settings; however, disabling certain cookies may affect the functionality of our website, cart, account, or checkout.
Comments
If visitors leave comments on our website, we may collect the information provided in the comment form, along with technical information such as the visitor’s IP address and browser information, to help detect spam and protect our website.
Media
If you upload images or other media to our website, you should avoid including files that contain embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images published on the website.
Embedded content from other websites
Our website may include embedded content or links from third-party websites, such as videos, images, social media content, payment services, or other external resources. Interacting with this content may allow those third parties to collect data about you, use cookies, or track your interaction in accordance with their own privacy policies.
Tierra Mía does not control the privacy practices of third-party websites, and we encourage you to review their privacy policies when applicable.
Who we share your data with
We may share personal information with trusted service providers when necessary to operate our website, process orders, provide payment and shipping services, maintain website security, communicate with customers, and support our business operations.
These providers may include website hosting providers, payment processors, shipping carriers, e-commerce technology providers, email services, and other service providers used by Tierra Mía. We only share information as necessary for these services or when required by law.
We do not sell your personal information.
How long we retain your data
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, operate our business, comply with legal, accounting, tax, and regulatory obligations, resolve disputes, and enforce our agreements.
Information related to customer accounts, orders, transactions, and communications may be retained for different periods depending on the nature of the information and applicable legal requirements. When personal information is no longer required, we may delete or anonymize it where appropriate.
What rights you have over your data
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of personal information we hold about you. You may also have the right to request information about how your personal information is used or shared.
To submit a privacy-related request, contact us at support@tierramiabrands.com. We may need to verify your identity before completing certain requests. Some information may need to be retained when required for legal, tax, accounting, security, or other legitimate business purposes.
Where your data is sent
Personal information may be processed by service providers that help us operate our website and business, including providers of hosting, e-commerce technology, payment processing, shipping, email, security, and other operational services.
Some service providers may process information in locations different from where you live. When applicable, we rely on the safeguards and practices provided by those service providers and applicable law to protect personal information.
CHILDREN’S PRIVACY
Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that personal information from a child under 13 has been collected, we will take reasonable steps to delete it.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable legal requirements. Any updates will be posted on this page with a revised “Last updated” date.
Last updated: September 3, 2026