QUESTIONS, ANSWERED.
Everything you need to know before and after your Tierra Mía purchase.
PRODUCTS & CARE
Tierra Mía brings Colombian culture, creativity and heritage into contemporary pieces designed for everyday life. Each collection is thoughtfully selected to celebrate our roots through distinctive details, materials and design.
Care instructions may vary depending on the materials and construction of each piece. Always follow the care information provided with your product, and when in doubt, contact us before cleaning or treating it.
Available sizes, colors and product options are listed on each product page. Review the available selections and product details before placing your order. If you need additional guidance, contact us and we’ll be happy to help.
Some Tierra Mía pieces feature artisan techniques or handcrafted details, while others are contemporary products inspired by Colombian culture and design. Please refer to each product description for specific information about materials and craftsmanship.
We make every effort to represent our products accurately. Colors may vary slightly depending on your screen, and artisan-made or handcrafted details may naturally vary from one piece to another.
Product-specific information, including available options, materials and relevant details, can be found on each product page. If you need additional information before purchasing, please contact us.
Absolutely. If you need more information before making a purchase, you can contact us through our Contact page, email or WhatsApp. We’ll be happy to help you with any questions about our products.
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Returns & Exchanges
Yes. Eligible items may be returned or exchanged within 30 days of delivery. Items must be unused, unworn and in their original condition, with tags and original packaging. Certain exclusions apply. Please see our Refund & Returns Policy for complete details.
Contact Tierra Mía with your order number and the reason for your return or exchange. Our team will review your request and provide the next steps based on your order and the applicable return conditions.
Returned items must be in their original condition, unused and with any original tags or packaging when applicable. Items that show signs of use, wear or damage may not be eligible for return.
If another size or color is available, an eligible item may be exchanged. Contact us with your order number and the option you would like, and we’ll confirm availability and guide you through the exchange process.
Yes. Personalized or custom-made products, gift cards, final sale items, and items that have been used, worn, washed, altered or damaged are not eligible for return. Items missing original tags or packaging may also be ineligible.
If you receive an item different from what you ordered, please contact us as soon as possible with your order number and photos of the item received. We’ll review the issue and help make it right.
If your item arrives damaged, please contact us as soon as possible with your order number and clear photos of the item and packaging. We’ll review the issue and help determine the appropriate next step.
Customers are responsible for standard return or exchange shipping costs unless the item received is damaged, defective or incorrect. Original shipping charges are non-refundable unless the return is due to an error by Tierra Mía.
Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.
Once a refund is approved and processed by Tierra Mía, the time it takes to appear in your account may vary depending on your bank or payment provider.
If you received a Tierra Mía item as a gift and would like to request a return or exchange, please contact us with the available order information. We’ll review the purchase and let you know what options are available.
Return eligibility for sale or promotional items may vary. Any applicable return restrictions will be indicated at the time of purchase or in our Return Policy.
Shipping & orders
Processing times may vary depending on the product and order. Once your order ships, you’ll receive a confirmation email with tracking information when available.
Once tracking information becomes available, you’ll receive it by email so you can follow your order’s journey. You can also contact us if you need assistance with your shipment.
Tierra Mía currently ships within the United States. Available shipping options and costs are displayed during checkout based on your delivery address.
Standard shipping within the United States is $6.95 for orders under $75. Orders of $75 or more qualify for free standard shipping. The qualifying order amount is calculated at checkout after applicable discounts and adjustments.
If you need to change your shipping address, contact us as soon as possible with your order number and the correct address. We’ll do our best to update it before the order is processed or shipped.
If you need to change or cancel your order, contact us as soon as possible. We’ll do our best to accommodate your request before the order has been processed or shipped.
